Shipping Policy for FROST BUDDY
Order Processing
At FROST BUDDY, we begin processing your order once payment is successfully confirmed. Processing typically takes 1-3 business days. However, this timeframe can extend due to factors such as product availability, order volume, weekends, holidays, or other operational circumstances. During peak seasons or busy periods, please allow additional time for your order to be prepared.
Shipping Methods and Fees
Shipping options along with estimated delivery times are displayed at checkout. Shipping fees are calculated based on your order and destination and will be shown before you complete your purchase.
Delivery Timeframe
Once your order ships, delivery generally takes between 5-10 business days, depending on your location and selected shipping method. Please note that estimated delivery times start after the order processing period and may vary based on carrier and destination factors.
Tracking Your Order
When available, tracking information is provided after your order has shipped. Updates from the carrier may take some time to appear after the package enters their network. We encourage customers to regularly check their tracking details for the latest status.
Address Accuracy and Changes
- Customers are responsible for providing a complete and accurate shipping address at checkout.
- If your order has not yet shipped, we may be able to assist with correcting the address.
- Once the order has been dispatched, address changes are generally not possible.
- Please be aware that additional shipping fees may apply if an address correction requires reshipping a package.
International Shipping
For international orders, please be advised that shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country. These charges are the responsibility of the recipient. Delivery times for international shipments may vary due to customs processing and other factors beyond our control.
Delivery Delays
Occasional delays can happen due to weather conditions, carrier disruptions, customs procedures, holidays, incorrect addresses, or other circumstances outside of our reasonable control. If your shipment is delayed, please review the latest tracking updates provided by the shipping carrier.
Lost or Damaged Packages
If your package is lost or arrives damaged, contact FROST BUDDY promptly at jonaspurah@gmail.com so we can address the issue. We will work with the carrier to investigate and determine the best course of action to resolve the situation.