Return & Refund Policy

At FROST BUDDY, your satisfaction is important to us. If your purchase does not meet your expectations, you may be eligible for a return under the following guidelines.

Return Eligibility and Conditions

To qualify for a return, items must:

Be unused and in original condition
Include all original packaging and accessories, where applicable

Return requests must be submitted within 30 calendar days of delivery. Some products, due to their nature or regulations, may not be eligible for return. Products marked as final sale or non-returnable are excluded unless otherwise required by law.

Returns for Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us promptly using the contact details below. We may request photographs or additional information to assess the issue and determine the best resolution.

How to Submit a Return Request

Contact FROST BUDDY customer support at jonaspurah@gmail.com to initiate your return.
Provide order details and the reason for your return.
If requested, supply photos of the item and packaging to document its condition.
Once approved, follow the provided instructions for returning the item.

Return Shipping

For change-of-mind returns, customers are generally responsible for return shipping costs. We recommend using a trackable shipping service to ensure your returned item is received safely. If your return is due to an error, defect, or damaged item, return shipping costs may be waived.

Refunds

When your approved return has been received and inspected, we will begin processing your refund. Refunds are typically issued to the original payment method.

Please allow 5-10 business days for the refund to be processed, though timing may vary depending on your financial institution or payment provider.

Original shipping charges are not refundable unless the return qualifies due to defect, error, or similar circumstances.

Exchanges

Where available, FROST BUDDY offers exchanges for eligible items. Exchanges depend on inventory availability; if the requested replacement is unavailable, a refund may be issued instead.